Returns and Refund Policy
We hope that in the rarest of occasions, one of our kneadpeace™ items has to be returned to us. On that occasion, here's how we handle those returns:
Due to the nature of the products sold, we can only accept returns of new, unopened products that were purchased through www.kneadingpeace.com within thirty (30) calendar days from the date of purchase. For the aromatherapy dough, the protective shrink wrap must still be in place.
After we have received your return, evaluated it for re-stocking purposes, and determined it meets requirements for a proper return, we will issue a refund. Payments made with credit cards will be refunded to the credit card that was used to make the purchase. Unfortunately, we will not accept returns after thirty (30) calendar days from the date of purchase.
You are solely responsible for shipping of the returns, unless the items being returned (i) arrived at your requested shipping location in a damaged condition that was not caused by the carrier or (ii) do not match your order.
Please note that our returns and refund policy applies only to items purchased from www.kneadingpeace.com and not from another retailer.
If you have questions about returns or refunds, or both, you can contact us here.